PRIVACY POLICY

Privacy Policy

Last updated: October 2026

The Privacy Policy explains how Licensing & Governance Pathways Group (LGPG collects, uses, discloses and protects your personal information, and your rights in relation to your information.

LGPG respects your privacy and takes reasonable steps to protect the personal information we collect and handle. This Privacy Policy explains our approach to managing personal information and the privacy practices we have adopted.

Privacy at a glance

We only collect the personal information we need to provide our services, we keep it secure, we do not sell your information, and you can request access or correction at any time.

What Information We Collect

We may collect and hold:

1.1 Personal Information

  • Name, date of birth, and contact details

  • Residential, postal and email addresses

  • Phone numbers or emergency contact details

  • Identification documents (e.g., driver licence, passport, proof of age card)

  • Employment or business information relevant to your application

  • Payment details and billing information

  • Signatures or copies of signed documents

  • Any documentation you provide for licensing, submissions or regulatory compliance

1.2 Sensitive Information

We will only collect sensitive information where necessary and with your consent. This may include:

  • Criminal history checks

  • Financial or business information relating to licence eligibility

  • Documents verifying identity, character or compliance

1.3 Information Collected Automatically

When you visit our website or contact us electronically, we may collect:

  • IP address

  • Browser type

  • Website usage or analytics

  • Metadata attached to emails or documents

 We do not use this information to personally identify you.

How We Collect Your Information

We may collect personal information when:

  • You engage us to provide consulting or advisory services

  • You complete a form, questionnaire or application

  • You communicate with us by email, phone, text, video call or in person

  • You provide documents for licensing or regulatory submissions

  • You attend meetings or consultations

  • A third party provides information on your behalf and with your consent

How We Use Your Information

We collect, hold and use your personal information to:

  • Provide licensing, compliance, governance or regulatory consulting services

  • Assess eligibility, prepare submissions, draft documentation or lodge applications

  • Communicate with you regarding your matter

  • Meet our legal or professional obligations

  • Verify your identity

  • Manage billing, invoicing and payments

  • Improve our services, systems and client communications

  • Send updates, notices, or administrative information

  • Conduct internal record keeping, auditing or quality assurance

We will not use your information for any purpose unrelated to your matter unless legally required or you provide consent.

Disclosure of Personal Information

We may disclose your information to:

  • Relevant government agencies or regulatory authorities

  • Service providers assisting with your matter (e.g., interpreters, auditors, compliance bodies)

  • Third-party professionals engaged with your consent (e.g., legal advisors, consultants)

  • Our insurers, accountants or auditors (where necessary)

  • Technology providers supporting our systems (e.g., email hosting, data storage)

  • Any party required by law, court order or regulatory obligation

We will never sell, trade or rent your personal information.

Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the information and how it is held, these measures may include:

  • Password-protected files and devices

  • Access controls

  • Secure digital storage

  • Appropriate disposal of records

  • Security features provided by the technology and cloud services we use

If a data breach occurs, LGPG will take reasonable steps to assess and respond to the incident and will make any notifications required by applicable law.

Access & Correction

You have the right to:

6.1 Access Your Information

You may request access to the personal information we hold about you at any time. We will respond within a reasonable timeframe.

6.2 Correct Your Information

If you believe your information is inaccurate, incomplete or outdated, you may request a correction.

We may require identity verification before releasing or updating information.

A small fee may apply for archived file retrieval or large paper requests.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to meet our legal and regulatory obligations, and for legitimate business and record-keeping purposes. When information is no longer required, we take reasonable steps to securely destroy or de-identify it

Electronic Communications

By engaging our services, you consent to receiving communications electronically.

While we take all reasonable precautions, we cannot guarantee the security of:

  • Emails

  • Online forms

  • Cloud storage systems

You acknowledge that electronic communication carries inherent risks, and we are not liable for interception or unauthorised access outside our control.

Cookies & Website Analytics

Our website may use cookies or similar technologies to:

  • Improve user experience

  • Monitor website performance

  • Analyse traffic patterns

You can manage your cookie preferences through the cookie controls available on our website. You may also adjust cookie settings through your browser, although some website features may not function properly if certain cookies are disabled.

Third-Party Links

Our website or communications may include links to external sites.
We are not responsible for the privacy practices of third parties.

Overseas Disclosure

LGPG generally does not disclose personal information to overseas recipients in the ordinary course of providing our services.

However, some of the technology and cloud-based services we use may store or process information in locations outside Australia.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the information is handled appropriately and in accordance with applicable privacy requirements.

Privacy Enquiries & Complaints

If you have a question or concern about how LGPG collects, uses, stores or handles your personal information, or if you wish to make a privacy complaint, please contact:

Licensing & Governance Pathways Group
Email: cecilia@licensinggovernance.com.au

We will:

  1. Acknowledge your complaint within 10 business days

  2. Investigate the matter

  3. Provide a response within a reasonable period

Depending on the circumstances, you may also be able to raise a privacy concern with the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au
Phone: 1300 363 992

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.